Jira Service Management

{"xsrfToken":"ebee75cf-5e19-4291-9e62-dfc0a8f81d50_c9ee0f101af645642346a4d64566458940b0d73d_lout","branding":{"id":"5","key":"ih","name":"Transfennica IT Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#14427d","headerLinkHoverBGColor":"#14427d","headerBadgeColor":"#14427d"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a94e8c2f-f720-4a4c-83d8-7fd7dccc9872/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYTI0M2Y3Mi03ZTY0LTQwZjYtYWEwMC05OGUwYmQxZDg5YzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE5NGU4YzJmLWY3MjAtNGE0Yy04M2Q4LTdmZDdkY2NjOTg3MiI6WyJyZWFkIl19LCJleHAiOjE2MzUzNzM2NjYsIm5iZiI6MTYzNTM3MzAwNn0.my4RtxGNNX4mE0j_T61x0ebwFUaeOp9NyYulLyr1y1M&client=2a243f72-7e64-40f6-aa00-98e0bd1d89c2&mode=fit","logoId":"a94e8c2f-f720-4a4c-83d8-7fd7dccc9872","isLogoAvailable":true,"helpCenterTitle":"Ask a Spliethoff IT Specialist","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Ask a Spliethoff IT Specialist","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"helpCenterTitle":"Spliethoff Group Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#003a5c","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"5","key":"ih","projectId":10008,"serviceDeskId":5,"name":"Transfennica IT Helpdesk","description":"<p>Welcome! You can raise a Transfennica IT request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":false,"reqTypes":[{"id":"48","name":"Get IT help.","descriptionHtml":"","callToAction":"Get IT help.","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10491,"iconUrl":"https://splgroup.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[15],"key":""},{"id":"64","name":"Report a system problem by e-mail","descriptionHtml":"","callToAction":"Report a system problem by e-mail","introHtml":"","icon":10492,"iconUrl":"https://splgroup.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"55","name":"Report a bug (widget)","descriptionHtml":"","callToAction":"Report a bug (widget)","introHtml":"","icon":10469,"iconUrl":"https://splgroup.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10469","groups":[],"key":""},{"id":"49","name":"Report an EQH problem","descriptionHtml":"","callToAction":"Report an EQH problem","introHtml":"<p>Trouble when testing EQH in Outsystems? let us know here.</p>","icon":10467,"iconUrl":"https://splgroup.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10467","groups":[15,16],"key":""},{"id":"46","name":"Report a TRAX problem","descriptionHtml":"","callToAction":"Report a TRAX problem","introHtml":"<p>Having trouble with TRAX?</p>","icon":10483,"iconUrl":"https://splgroup.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10483","groups":[15,16],"key":""},{"id":"47","name":"Security related","descriptionHtml":"","callToAction":"Security related","introHtml":"<p>Not sure about a legit e-mail? ask us to be sure.</p>","icon":10476,"iconUrl":"https://splgroup.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[15],"key":""},{"id":"51","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, please raise a request here.</p>","icon":10479,"iconUrl":"https://splgroup.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10479","groups":[16],"key":""},{"id":"50","name":"Report a CLAIMS problem","descriptionHtml":"","callToAction":"Report a CLAIMS problem","introHtml":"<p>Having trouble with CLAIMS</p>","icon":10481,"iconUrl":"https://splgroup.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10481","groups":[16],"key":""},{"id":"53","name":"Onboard new employee","descriptionHtml":"","callToAction":"Onboard new employee","introHtml":"<p>Request access for new employees.</p>","icon":10499,"iconUrl":"https://splgroup.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[17],"key":""},{"id":"52","name":"Report a problem with your account","descriptionHtml":"","callToAction":"Report a problem with your account","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10472,"iconUrl":"https://splgroup.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[17],"key":""}],"reqGroups":[{"id":15,"name":"Common requests"},{"id":16,"name":"Applications"},{"id":17,"name":"Login and accounts"}],"orderMapping":{"17":[53,52],"15":[49,46,47,48],"16":[51,50,49,46]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"28e8ce22-d4ac-3d4a-9e5f-53a92f2fd3db","appLinkName":"System Confluence","appLinkUrl":"https://splgroup.atlassian.net/wiki","spaceKey":"IH","spaceName":"IT Helsinki","spaceUrl":"https://splgroup.atlassian.net/wiki/spaces/IH","isServer":false},"labels":[],"projectKey":"TF","serviceDeskId":5},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TF","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://splgroup.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/5?xdm_e=https%3A%2F%2Fsplgroup.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI4YmZmYmFmZTcwN2M4YjU0MTJjNGFhNjc1NjEwOGZiZGNiYjdkMDU2MDA0ZGY5ZDFiOTg4YWIxYjRkNDA1NzZjIiwiaXNzIjoiOTQxYjc2YzgtNjYzMy0zZGE2LThlYmUtODA0ZDkxZDVmNzkxIiwiY29udGV4dCI6e30sImV4cCI6MTYzNTM3Mzk2NSwiaWF0IjoxNjM1MzczMDY1fQ.VQPmspiXcgXwA9lSNVVUCwNDbeMkmhdjaThyFFccAxU\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6Ijk0MWI3NmM4LTY2MzMtM2RhNi04ZWJlLTgwNGQ5MWQ1Zjc5MSIsImNvbnRleHQiOnsiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlRGIiwiaWQiOiIxMDAwOCJ9fX0sImV4cCI6MTYzNTM3Mzk2NSwiaWF0IjoxNjM1MzczMDY1fQ._CP5PapwNby5WWdyweOi4DFDxeC5Tdp6QHveg5CKlqc\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"TF\\\",\\\"id\\\":\\\"10008\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"TF\\\",\\\"project.id\\\":\\\"10008\\\",\\\"servicedesk.serviceDeskId\\\":\\\"5\\\"}\",\n \"timeZone\":\"Europe/Berlin\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://splgroup.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}